Comments – why they don’t work and how to fix things

The blog Xark has come up with a list of reasons that comments don’t work on newspaper sites (for which you can also read “magazine community sites”) and some suggestions on how to fix the problem. The main reason for failure is lack of engagement/understanding from the journalists, it seems, and the main way to fix the problem is to focus on it, take responsibility and embrace the two-way architecture of the web. Sound advice…

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